Frequently Asked Questions

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Why do I need to know the wall type I will be mounting on?2023-03-30T10:17:59-05:00

We like to include all of the wall mounting hardware in your order. That way, we can help ensure you have everything you need for the proper installation of both the coat racks and shelving. It’s helpful to know any details about your walls that may be helpful in selecting the wall mounting hardware, i.e., the age of the building.

What is included with my order?2023-03-30T10:25:12-05:00

Each order includes the mounting hardware (per wall type) and installation instructions. All rack orders come with HangSafe Hooks already mounted, so they are ready to attach to your wall. Shelving orders also include steel brackets for mounting.

What if I’d like the coat racks or shelving to be a different color than what is offered?2023-03-30T10:29:28-05:00

We’re happy to match the color to your space. If you’d rather the racks or shelving be a paint color, there will be an additional charge. However, you will be notified at the time of order to confirm the paint price charge and color.

What do I need to know for my custom order?2023-03-30T10:20:12-05:00

How much available wall space you have determines how many hooks will fit. Each rack is available at four spacing options (the length from the center of one hook to the next). Your spacing option will determine how many hooks will fit.

Then, choose your color from our stain options. And what types of walls you will be mounting the racks.

Is it difficult to install the coat racks or shelving?2023-04-18T09:59:39-05:00

We’ll include detailed (with images) instructions on installing your new coat rack or shelving systems. But, if you run into any questions along the way, give us a call at 1-888-803-7403. We’ve mounted many coat racks on various wall types, so we’re happy to walk you through any issues over the phone.

I’m working toward my boy scout troops final badge, can I talk to someone about my project?2023-03-30T10:31:53-05:00

Of course! We’d be happy to talk with you about your project. Call us at 1-888-803-7403 or e-mail us at sales@hangsafehooks.com, and we’ll help you get your badge!

How long does it take to receive my order?2023-03-30T10:21:40-05:00

Hook-only orders ship within 3-5 business days. Coat Racks ship within 5-7 business days once the order is confirmed, and shelving order ship within 12 business days.

How is my order shipped?2023-03-30T10:24:31-05:00

Most domestic orders are shipped through UPS. International orders are shipped through USPS. Larger orders will be shipped freight, and you will be contacted with information to confirm the delivery date.

You will receive a confirmation e-mail with tracking numbers once it has shipped, so you’ll know exactly what day to expect your order.

How can I place a custom order?2023-03-30T10:18:53-05:00

There are two ways to create a custom order: Online in the above “Ordering” menu or over the phone at 1-888-803-7403. If your order is very detailed and you’d like more help, we’re happy to discuss the details over the phone.

How accurate are the stain colors shown on the website?2023-03-30T10:30:11-05:00

We’ve worked hard to ensure the coat rack colors are as accurate as possible, but different computer screens may show the rack colors differently. If you want a stain color sample, please e-mail us at sales@hangsafehooks.com or call our offices at 1-888-803-7403. We’re happy to send you a sample to help you make your decision.

Still have a question?

We’re happy to answer any question you may have! Simply give us a call at 1-417-725-8900.

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