Frequently Asked Questions
How can I place a customized order?
There are two ways to create a customized order: Either online in the above “Ordering” menu or over the phone at 417-725-8900. If your order is very detailed and you’d like more help, we’re happy to talk through the details with you over the phone.
What do I need to know for my customized order?
How much available wall space you have determines how many hooks will fit. Each rack comes in four available spacing options (the length from the center of one hook to the next), your spacing option will determine how many hooks will fit. Download a cheat sheet of spacing options and length availability here.
Then, choose your color from our stain options. And, what types of walls you will be mounting the racks on.
Why do I need to know the wall type I will be mounting on?
We like to include all of the mounting hardware in your order. That way, we can help make sure you have everything you need for a proper installation for both the coat racks and shelving. It’s helpful to know any details about your walls that may be helpful in selecting the mounting hardware, i.e. the age of the building.
How long does it take to receive my order?
Most hook only orders ship the same day the order is placed, or the next business day. Coat Racks ship within 3-5 business days once the order is confirmed and shelving order ship within 5-7 business days.
Why are hook only orders taken over the phone only?
We offer a quantity discount for hook only orders, so we want to confirm that you’re getting your correct price. For School Districts, the quantity discount applies for the entire school district, once one school gets the quantity price break, it is available for all schools within the district. Please call 888-803-7403 to place a hook only order, we’re happy to help.
How is my order shipped?
Typically, we ship all domestic orders through UPS. International orders are shipped through USPS. Larger orders will be shipped freight and you will be contacted with information to confirm the delivery date.
You will receive a confirmation e-mail with tracking numbers once it has shipped so you’ll know exactly what day to expect your order.
What is included with my order?
Included in each order is the mounting hardware (per wall type) and installation instructions. All rack orders come with HangSafe Hooks already mounted, so they are ready to attach to your wall. Shelving orders also include steel brackets for mounting.
What if I’d like the coat racks or shelving to be a different color than what is offered?
We’re happy to match the color to your space. If you’d rather the racks or shelving be a paint color, there will be an additional charge. However, you will be notified at the time of order to confirm the paint price charge and color.
How accurate are the stain colors shown on the website?
We’ve worked hard to make sure the coat rack colors are as accurate as possible, but different computer screens may show the rack colors differently. If you would like a stain color sample, please e-mail us at email@example.com or call our offices at 888-803-7403. We’re happy to send you a sample to help you make your decision.
Is it difficult to install the coat racks or shelving?
We’ll include detailed (with images) instructions of how to install your new coat rack or shelving systems. But, if you run into any questions along the way, give us a call at 888-803-7403. We’ve mounted many coat racks on an array of wall types, so we’re happy to walk you through any issues over the phone.
I’m working toward my boy scout troops final badge, can I talk to someone about my project?
Of course! We’d be happy to talk with you about your project. Just give us a call at 888-803-7403 or e-mail us at firstname.lastname@example.org, we’ll help you get your badge!
Do you offer discounts for schools or churches?
We are a sole-source vendor and we work hard to keep costs as low as possible. Selling directly to our customers gives us the luxury of always offering the best, lowest price.
Do you accept POs from School Districts?
Yes, we accept POs from Public School Districts. If you would like HangSafe Hooks to be a vendor for your school district, please feel free to e-mail us at email@example.com or call our offices at 1-800-803-7403. We’re happy to fill out any information needed by your school district.
Are there options for wood other than oak?
Yes there are. Oak is the most economical and commonly used, but maple, birch, and alder are three other choices we’ve had success with. There’s an additional charge for using a different wood. Give us a call 888-803-7403 to ask about using another option.